Bharat Sanchar Nigam Ltd. was incorporated on 15th September 2000. It took over the business of providing telecom services and network management from the erstwhile Central Government Departments of Telecom Services (DTS) and Telecom Operations (DTO), with effect from 1st October 2000 ongoing concern basis. Bharat Sanchar Nigam Ltd is one of the largest & leading public sector units providing a comprehensive range of telecom services in India.
Bharat Sanchar Nigam Ltd has installed Quality Telecom Network in the country & now focusing on improving it, expanding the network, introducing new telecom services with ICT applications in villages & winning customer’s confidence. As of 30.04.2019, it has about 29.63 million lines basic telephone capacity, 1.39 million WLL capacity, 114.62 million GSM capacity, 31,611 fixed exchanges, 1,46,172 GSM BTSs, 95 Satellite Stations, 8,49,990 km. of OFC, 2,548 km. of microwave network.

Bharat Sanchar Nigam Ltd is the only service provider, making focused efforts & planned initiatives to bridge the rural-urban digital divide in the ICT sector. In fact, there is no telecom operator in the country to beat its reach with its wide network giving services in every nook & corner of the country & operates across India except New Delhi & Mumbai. Whether it is inaccessible areas of Siachen glacier or North-Eastern regions of the country, BSNL serves its customers with a wide bouquet of telecom services namely Wireline, CDMA mobile, GSM mobile, Internet, Broadband, Carrier service, MPLS-VPN, VSAT, VoIP, IN Services, FTTH, etc.

Bharat Sanchar Nigam Ltd is one of the major service providers in its license area. The company offers wide-ranging & most transparent tariff schemes designed to suit every customer. BSNL has 115.87 million cellulars as of 30.04.2019. 3G Facility has been given to all 2G connections of BSNL. In basic services, BSNL is miles ahead of its rivals, with 11.17 million wireline phone subscribers i.e. 51.47% share of the wireline subscriber as of 31.03.2019.

Bharat Sanchar Nigam Ltd has set up a world-class multi-gigabit, multi-protocol convergent IP infrastructure that provides convergent services like voice, data & video through the same Backbone & Broadband Access Network. As of 30.04.2019, there are 21.56 million broadband customers including both wireline & wireless broadband.

The company has vast experience in planning, installation, network integration & maintenance of switching & transmission networks & also has a world-class ISO 9000 certified Telecom Training Institute.

During 2017-18, the turnover of BSNL is around Rs. 25,071 Crores.

VISION of Bharat Sanchar Nigam Ltd:

  • Be the leading telecom service provider in India with a global presence.
  • Create a customer-focused organization with excellence in customer care, sales, and marketing.
  • Leverage technology to provide affordable and innovative telecom. Services/products across customer segments.

MISSION of Bharat Sanchar Nigam Ltd:
Be the leading telecom service provider in India with a global presence.

  •  Becoming the most trusted, preferred, and admired the telecom brand.
  •  Providing reliable telecom services that are valued for money.
  •  Generating value for all stakeholders – employees, shareholders, vendors & business associates.
  •  Excellence in customer service -friendly, reliable, time-bound, convenient, and courteous service.
  •  Offering differentiated products/services tailored to different service segments.
  •  Developing a marketing and sales culture that is responsive to customer needs.
  •  Maximizing return on existing assets with a sustained focus on profitability.

OBJECTIVES of Bharat Sanchar Nigam Ltd:

  •  Increasing sales revenue with a focus on subscriber retention & acquisition by way of strengthening sales & marketing, quality of service, and customer delivery.
  •  Accelerate the pace of expansion of mobile & data services with up-gradation of technology.
  •  Adopt policies and processes to enable transparent, quick, and efficient decision making.
  •  Developing a marketing team with an attitude towards customer care.
  •  Increasing BSNL visibility in urban, suburban, and rural areas.
  •  Improve customer care by reducing fault rate, upgrading Customer service Centres (CSCs), and introducing convergent billing.
  •  Providing a conducive work environment with a strong focus on performance to enhance customer delight towards BSNL services.
  •  Leverage data services to increase BSNL’s customer base & revenues by providing higher bandwidths capabilities for wireline and wireless broadband customers.
  •  Strengthen the company’s finances by gainful utilization of its assets through sharing/monetization of existing infrastructure like land, building, and sharing of passive infrastructure like towers, etc.
  •  Creating Wi-Fi Hot Spots and replacing Legacy wire line exchanges by Next Generation Network.
  •  Expanding the reach of fiber network near to the customer premises particularly in apartment complexes through FTTH in order to meet the ever-increasing bandwidth requirement for both data & video applications.
  •  Leverage the existing infrastructure of BSNL thereby contributing towards nation building by facilitating the execution of government programs and initiatives viz. National Optical Fiber Network (NOFN), Network for Spectrum (NFS), and dwelling on Smart City concept.
  •  Improve productivity by training and skill development and redeployment of legacy manpower.
  •  Developing a knowledge pool exposed to the latest technological advancements.
  •  To explore opportunities in international telecom in developing markets.
  •  To become a preferred service provider to the Government for reliable and secure service Networks and to serve National security interests.